RESIDENTIAL TRASH REMOVAL TERMS AND CONDITIONS

Trash Pickup Guidelines: Trash collection is provided for everyday generated household waste, most often produced from the kitchen and bathroom. Material should be bagged and placed in the provided Prime Disposal container(s). One personal container, or up to 3 additional bags of trash (on occasion), may be used in addition to Prime Disposal containers. Our drivers start very early, please place trash/recycle out curbside the night before pickup. **Please note: Prime Disposal will not be responsible for damage to personal equipment and will not be responsible for items left within the vicinity of trash material or containers. Do not place or store valuables on or near equipment.

Unacceptable Household Waste: Household waste does not include construction, cleanout material or remodeling debris. Unacceptable household waste includes rocks, concrete, dirt, soil, sod, tree stumps, tires, free liquids, paint, motor oil, combustibles, toxic or hazardous wastes, or any other material excluded from the disposal site or any applicable state or federal law as being dangerous or toxic. In addition, but not limited to flammable products, dead animals, fecal matter, manure, brick, landscaping timbers, friable or non-friable asbestos, rechargeable batteries, bio-hazardous material, needles, and other medical waste. 

Recycling Pickup Guidelines: Currently, Prime Disposal offers recycling in Prince William County and additional select locations. In Prince William County Recycling is MANDATORY. 
Recycling will be collected on a weekly basis and materials should be clean and placed in the provided Prime Disposal container(s). Acceptable material includes cardboard, newspapers, junk mail, magazines, aluminum and tin cans, plastics codes #1- #7.

Unacceptable Recycling Waste: Glass, plastic bags, styrofoam, garbage or yard debris, food contaminated materials, electronics, or hazardous materials. Materials listed under unacceptable household waste are also unacceptable for recycling collection.

Bulk and Special Waste Removal:  For bulk and special waste pickups please contact 540-724-3131 or [email protected] to allow us to determine if we are able to assist and give you pricing or we can provide contact information for special pickups from our recommended haulers. 

Yard Waste Guidelines: Grass clippings and leaves should be bagged in paper yard waste bags which can be purchased at any of your local home improvement stores. Bags and containers should not exceed 35 lbs. each. Brush and limbs should be cut in 3-foot lengths, 4 inches in diameter and bundled no larger than 2 feet in diameter (armful size) with rope or twine. Dirt, sand, sod, and mulch is not considered yard debris and should not be placed out for removal. Yard waste should be placed curbside for collection along with household trash. Up to 10 leaf bags or 5 bundles of yard maintenance material, not debris due to landscaping renovation or tree removal, will be collected on your regular service day. To schedule the removal of additional bags or bundles, please contact Customer Support.

Christmas Trees will be collected the first two weeks of January. Trees should be placed curbside the night before. All decorations, tinsel, lights, garland should be removed. Do not place trees in plastic bags. Trees taller than 5 feet should be cut in half.

Holidays and Inclement Weather: Prime Disposal reserves the right to cancel services on any day we consider unsafe due to inclement weather or dangerous driving conditions. Should a delay result, customers should expect services the next business day, weather permitting. For updated information on impacted service schedules, please visit our website at primedisposalva.com

Observed Holidays: 

1. New Years Day - If Holiday Falls on Weekday - One Day Delay, If Holiday Falls On Weekend- No Service Delay Memorial Day - Office Closed, Normal Collection Schedule 
2. Independence Day - Office Closed, Collection Delayed 1 Day 
3. Labor Day - Office Closed, Collection Schedule Delayed 1 Day 
4. Thanksgiving Day - Office Closed, Collection Delayed 1 Day 
5. Christmas Eve - Office Closed, Normal Collection Schedule 
6. Christmas Day - If Holiday Falls On Weekday - One Day Delay, If Holiday Falls On Weekend - No Service Delay New Years Eve - Office Closed, Normal Collection Schedule 

Property: All containers provided by Prime Disposal and its affiliates will remain the property of Prime Disposal. Please do not write or paint on the equipment. Please do not place sharp objects or hot ashes into your container(s). All equipment must remain on the property that Prime Disposal is servicing. Damaged or lost equipment may be subject to a $95 replacement fee.

Payments: Recurring and one-time payments can be made on our website primedisposalva.com under the Bill Pay Option. You may also mail payments to the remit address on your invoice (P.O. Box 68 Ruby VA, 22545) or pay with our Customer Support staff by phone. Payment is due within 30 days of the invoice date. Any payments not received within 30 days of the invoice date may result in $7.50 late fees and/or possible interruption of service. In case of a service interruption, a $20 reinstatement fee may be applied. All checks returned by the bank are subject to a $35.00 fee. A 30-day notice will be given for any adjustments to monthly charges that may occur due to rising disposal and operational costs.  I understand that there is a non-refundable $25 set up charge.  This charge can be waived with enrollment in Reoccuring Credit Card (RCC) payments (autopay).    

Cancellation Policy: Customer must provide notice of cancellation by phone or mail. Account cancellation due to moving outside of the current Prime Disposal service area will void remainder of service agreement without penalty. Customers may cancel service at any time due to unsatisfactory service, however there will be no proration of billing, and you will not be entitled to a refund if service is cancelled during the billing cycle. You will remain responsible for all charges, fees and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law.

Website: www.primedisposalva.com
Mailing address: P.O. Box 68 Ruby VA, 22545
Phone: 540-724-3131